Collin Vierra discusses the Ninth Circuit decision in Heckman v. Live Nation, which found Live Nation and Ticketmaster's arbitration agreement unconscionable and unenforceable under California law. This ruling allows ticket-buying customers to pursue claims in court and could influence future arbitration agreements. Despite the decision, it shouldn't restrict reputable arbitration providers with good faith procedures from efficiently resolving consumer mass arbitrations on their merits.

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